If for any reason you need to return your items, we accept returns within 30 days of of purchase. Returned items must be accompanied by original tags, proof of purchase, and be in unworn condition to be accepted. Store credit will be given to returns after the 30 days.
To return your product, you should mail your product with packing slip to:
440 Daniels Street Raleigh, NC 27605
or if you products purchased say "BHI" at the end of the product listing ship to:
12 Maritime Way, Bald Head Island, NC 28461 to the care of Coastal Urge
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Sale and discounted items. Gift cards.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a store credit will automatically be applied to your account. For credit card or original method of payment refunds, subject to return approval, will be within 7 - 10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace/refund items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item Coastal Urge at 440 Daniels Street Raleigh, NC 27605
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Depending on where you live, the time it may take for your exchanged product to reach may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.